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Futureproofing the Workforce with AI and Analytics | ICF

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Futureproofing the Workforce with AI and Analytics | ICF Skip to main content Back Industries Powerful solutions that drive innovation and deliver results. Our Expertise Utilities Disaster management Transportation Aviation Federal health Energy Environmental services and infrastructure Climate resilience Community and economic development U.S. federal State and local government UK government European government Client stories See how we help fast-changing industries succeed. Back Capabilities Applying technology and expertise to deliver bold, lasting impact. Technology Digital modernization Artificial intelligence Data and analytics Experience and design Cloud Cybersecurity Partner ecosystem Solutions Program implementation Strategy and innovation Workforce and change management Policy and regulatory Grants management Strategic communications ICF Fathom Explore our suite of AI solutions and services Strategic agency for engagement and transformation. Back Insights Stay ahead with research, insights, and success stories developed by industry experts. Trending topics Using AI against fraud, waste, and abuse AI innovation Grid modernization Workforce development Extreme weather resilience Latest thinking Articles Client stories News Reports Webinars Smart charts Top federal AI trends New findings for 2025 The impact of rapid demand growth Key recommendations for utilities Back About A leading global company turning data into insights and innovation into impact. About ICF News Leadership History Corporate Citizenship Ethics and compliance Data privacy Contracts Locations Europe and U.K. Learn about our work with governments, businesses, and organizations in Europe and the U.K. Need help or want to learn more?  Contact us Careers Investors Popular Searches Federal IT modernization Artificial intelligence Disaster mitigation Energy efficiency Federal health Featured Learn more Federal IT modernization services Subscribe to modernization insights Subscribe

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Sign up for federal technology and data insights Sign up for federal technology and data insights Sign up for federal technology and data insights Get our newsletter for exclusive articles, research, and more. Get our newsletter for exclusive articles, research, and more. Get our newsletter for exclusive articles, research, and more. Subscribe now Insights / Data and analytics Article Futureproofing the workforce with AI and analytics Futureproofing the workforce with AI and analytics By Kristyn Plunkett Kristyn Plunkett VP of Digital Modernization Strategy Kristyn Plunkett's Recent Articles Beyond the buzz: A practical approach to accelerating federal AI impact QuickSkills: Using GenAI to transform HR competency models Accelerating upskilling and reskilling in the age of AI Oct 17, 2023 3 MIN. READ With the rise of data science and more accessible generative AI applications like ChatGPT, organizations everywhere are exploring a myriad of potential use cases to improve operational efficiency. But beyond process and business operations, how can organizations leverage these emerging technologies and new ways of working to optimize their most valuable asset—the workforce?

The problem: Understanding an ever-evolving workforce For years, organizations have sought to establish processes, systems, and frameworks to ensure they have the right workforce to fulfill their missions at the time of need. And while many have made progress, answers to even the most basic workforce questions often remain elusive. For example:

How many cyber specialists will we need and what might that job look like in the next three years? Will there be a sufficient supply of data scientists when they’re most needed? Where are the most acute attrition risks and what can be done? How might we improve engagement and productivity? These seemingly simple questions are hard to answer because there usually isn’t just one answer: What’s true in one part of an organization is likely to be different in another, and what’s true today is likely to change tomorrow, and an organization’s capacity to learn and respond is often much slower than the pace at which employee dynamics evolve. This reality discourages some organizations from even attempting to understand the complexities and nuances of their workforce, while others choose to undertake the challenge to some extent, only to grow weary from analyses that are difficult to scale and sustain over time.

The solution: Will AI solve our workforce woes? No, AI alone won’t suffice. Additional time is needed to ensure AI solutions can be implemented with appropriate safeguards to mitigate against favoritism, particularly when looking at the complexities of the human experience at work. Even when AI solutions have matured to a greater extent, human-AI collaboration will be required to ensure the integrity and relevance of workforce solutions within the specific mission context in which each individual organization operates.

That said, AI can help. Organizations can and should be laying the groundwork to deliver on this future with expedience.

Today, addressing workforce challenges can often be an afterthought. Even when diligent leaders do prioritize talent needs, they are often left to their own devices, navigating a slew of disconnected dashboards that fail to tell a coherent story and leave them feeling confused about what to actually do. ICF has experience leveraging data and emerging technologies to help leaders manage talent more effectively, proactively recommending insights and actions based on trends not immediately obvious to the leader. Having this type of “talent beacon” can empower organizations to proactively address talent risks in ways that weren’t possible before.

The graphic below depicts how our current reality could evolve in the future in the context of just one sample human capital challenge.

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Agencies and AI: See the latest data 41% of federal leaders are running small-scale AI pilots. What’s holding them back from large-scale adoption? Download the report While full realization of this vision is aspirational, organizations can get started by establishing a strong people analytics foundation. This can include:

Establishing strong data governance practices; Taking steps to clean and integrate disparate HR data sources; Visualizing and increasing the accessibility of key talent metrics around recruitment, retention, development, and engagement; and Engaging with those in the business to understand where advanced analytics can best be applied to address the most meaningful business problems. Your people are your most valuable business asset. For more on maximizing your workforce in a way that’s tailored to your needs, check out our insights.

Meet the author Kristyn Plunkett, VP of Digital Modernization Strategy File Under Artificial intelligence Data and analytics Digital modernization Technology Workforce Related insights Article Making data AI-ready: How federal agencies must rethink integration E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool. Article How to establish a load management program in 8 steps E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool. Webinar Modernizing data systems and harnessing AI in the public health system E863CFDC-E4F9-44F8-A33B-EC91C168E6EA Created with sketchtool. Our client stories Discover how we help clients achieve success. Learn more Insights in your inbox Receive perspectives on the industries and issues that matter. Subscribe Industries and capabilities Energy and utilities Federal health Disaster management Transportation Environmental services Climate resilience Aviation U.S. federal Social programs Digital modernization Artificial intelligence Data and analytics Experience and design Cloud Cybersecurity Program implementation Strategy and innovation Change management Policy and regulatory Grants management Strategic communications ICF Next Digital agency Partnerships Partnership ecosystem ICF suppliers Client stories Insights All topics Marketing insights By ICF Next About ICF News Leadership History Corporate Citizenship Ethics and compliance Data privacy Contracts Locations ICF Europe ICF UK Careers Investors Contact Terms of Use Privacy Statement Cookie Policy Do Not Sell or Share My Personal Information Limit the Use of My Sensitive Personal Information Accessibility Statement Sitemap Copyright 2026, ICF International Inc.
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