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Using Gen AI to process public comments faster | ICF

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Using Gen AI to process public comments faster | ICF Skip to main content Back Industries Powerful solutions that drive innovation and deliver results. Our Expertise Utilities Disaster management Transportation Aviation Federal health Energy Environmental services and infrastructure Climate resilience Community and economic development U.S. federal State and local government UK government European government Client stories See how we help fast-changing industries succeed. Back Capabilities Applying technology and expertise to deliver bold, lasting impact. Technology Digital modernization Artificial intelligence Data and analytics Experience and design Cloud Cybersecurity Partner ecosystem Solutions Program implementation Strategy and innovation Workforce and change management Policy and regulatory Grants management Strategic communications ICF Fathom Explore our suite of AI solutions and services Strategic agency for engagement and transformation. Back Insights Stay ahead with research, insights, and success stories developed by industry experts. Trending topics Using AI against fraud, waste, and abuse AI innovation Grid modernization Workforce development Extreme weather resilience Latest thinking Articles Client stories News Reports Webinars Smart charts Top federal AI trends New findings for 2025 The impact of rapid demand growth Key recommendations for utilities Back About A leading global company turning data into insights and innovation into impact. About ICF News Leadership History Corporate Citizenship Ethics and compliance Data privacy Contracts Locations Europe and U.K. Learn about our work with governments, businesses, and organizations in Europe and the U.K. Need help or want to learn more?  Contact us Careers Investors Popular Searches Federal IT modernization Artificial intelligence Disaster mitigation Energy efficiency Federal health Featured Learn more Federal IT modernization services Subscribe to modernization insights Subscribe

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Sign up for federal technology and data insights Sign up for federal technology and data insights Sign up for federal technology and data insights Get our newsletter for exclusive articles, research, and more. Get our newsletter for exclusive articles, research, and more. Get our newsletter for exclusive articles, research, and more. Subscribe now CLIENT STORIES Using GenAI to accelerate public comment analysis Federal agencies are required to comply with the congressionally mandated rulemaking process to develop new or amend existing regulations—from issuing a notice of proposed rulemaking, to reviewing and analyzing public comments, to publishing a final rule in the Federal Register.

Agencies need to consider each comment—and with millions of comments submitted each year and often thousands of pages of comments analyzed per rule, this is an intensive process. But despite the volume of comments, agencies are under more pressure than ever to analyze them in weeks or days after submission.

Clearly, innovation is in order.

A challenging step in the federal rulemaking process Today, when a proposed rule is issued, the public is provided 30-90 days, on average, to submit comments, typically through Regulations.gov. Agencies assign appropriate resources to ensure every comment is considered and prepare responses to significant issues raised in the comments. The process can be complex and laborious, and when the volume of public comments spikes, agencies may need surge capacity to process them.

In collaboration with our federal clients, we have been testing whether generative AI (GenAI) can supplement the analysis and triage of public comments. Can it be used to improve efficiency, accuracy, and certainty in comment characterization—and do it at scale? We are bringing together experts in federal rulemaking, data science, and user experience to address this question through a variety of solutions.

Technology ICF Fathom: Your AI advantage starts now Explore our suite of AI solutions and services featuring customizable intelligent agents designed to maximize the value of AI for your organization. Learn more

Exploring GenAI solutions with our policy experts

Solution highlights AI Cloud Human-centered design ICF Fathom ICF’s policy experts have provided federal agencies with regulatory development support and public comment analysis for more than 40 years. ICF’s cloud-based comment analysis software, CommentWorks, plays an essential role—in fact, federal agencies have relied on CommentWorks to help analyze more than 20% of the public comments posted across all federal dockets over the past ten years. With help from our data and AI teams, we are incorporating new GenAI features into CommentWorks to accelerate consideration of comments and elevate significant comments earlier for agency review.

Another fruitful area of exploration for us has been in developing a GenAI pilot to help a federal agency client solve a specific regulatory challenge.

To find success with GenAI solutions, it’s important to start with a focused, well-defined use case. The regulatory commenting pilot we selected was an ideal candidate for GenAI exploration because the data was curated and the focus was narrow—which allowed us to move quickly.

We built a fusion team of ICF and federal rulemaking experts, data science and AI practitioners, and user experience (UX) experts, and started by doing an analysis of alternatives. Our goal was to understand our federal client’s existing environment and infrastructure so we could leverage economies of scale. The agency’s environment was not GenAI‑ready on day one, so we leveraged ICF Fathom’s secure cloud infrastructure and a FedRAMP‑compliant Generative LLM service endpoint to allow the pilot to advance without delay.

Our team spent significant time up front with the models to assess their performance. Working with our federal policy experts, we pressure-tested the model efficacy to ensure the results were accurate, ethical, and aligned to how human regulatory experts would classify the comments.

Once we proved the accuracy of the models, we turned our attention to the user interface. How could we make it easy and intuitive for agency regulatory experts to use? Our UX experts stepped in to optimize the experience for system users, applying product management best practices to create a streamlined user interface that encouraged adoption by internal system users.

The result? Our federal client is enthusiastic and working to scale the solution to other areas of the business. In less than three months from inception to delivery, we proved the viability of using GenAI to produce faster insights into numerous regulatory comments.

Harnessing the power of ICF Fathom GenAI models are powerful efficiency boosters, but it’s important to apply the proper checks and balances to ensure the accuracy of the results. We follow Responsible AI principles and rely on ICF’s data science and regulatory experts to evaluate the model’s output to keep it aligned with how human experts would classify and summarize comments—and we partner closely with our clients to provide transparency throughout the process.

Streamlining the federal rulemaking process is a goal shared by many agencies, and the capabilities we offer through CommentWorks and ICF Fathom can be applied to other regulatory contexts—allowing the federal government to expedite the process further and reduce federal employee labor on public comment analysis without sacrificing citizen confidence.

Unlock your AI advantage Contact us today to learn how Fathom can help you put AI to work for your mission.

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